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The personal data of customers collected on the website Www.Room12.It are processed in accordance with the law 675/96 and any subsequent changes, from ROOM 12 Via Soardi, 14 - 47900 - Rimini. To read the complete information, access the appropriate page.


Since the WWW.ROOM12.IT website carries out real-time online sales of the goods displayed, despite our commitment to constantly verify the correctness of the indicated availability, the availability of certain items or sizes is not guaranteed. In this case, the buyer will be informed by email and the partial or total amount of the order will be refunded if already paid.


In relation to the nature of the Internet channel, the photographs of the articles, although made with the greatest possible chromatic fidelity, may slightly vary in relation to the real object also in relation to the settings of the client's graphics card and / or monitor.


All the prices entered on the site, in the relative column are to be understood as prices including VAT. Prices can be changed at any time, without notice. The above conditions are subject to updating by ROOM 12 and will be constantly displayed on this page.

Shipping costs and times

The ordered products will be shipped by express courier and will be delivered in 24/48 hours at a fixed cost of

Italy - € 5.90 for Italy;

Zone 1 - € 15 for Austria, Belgium, Denmark, Germany, Luxembourg, Holland, Poland, Czech Republic, Slovakia, Slovenia, Hungary;

Zone 2 - € 20 for France, Monaco, United Kingdom, Spain; 

Zone 3 - € 25 for Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Sweden;

Zone 4 - € 45 for 

Returns And Refunds

If for some reason you are not satisfied with the product you have purchased, you can exercise the right of withdrawal within 10 working days from the date of receipt of the package. It is not necessary to specify the reason you intend to return the product. To claim the guarantee, it is necessary to make a request in writing by registered mail with return receipt or, more simply, by e-mail INFO@ROOM12.IT

The return is accepted only if the garment is in the same condition in which it was received. Therefore it must be perfectly intact, it must not have been used, washed or modified. It must be complete with label still attached and / or original packaging. The warranty applies to all products.

The product must be received by us within 30 working days from the order delivery date.

The postal address to which to return the returned item is:

Room12 of Valentina Provenzale
Via Soardi, 14 47921 Rimini

After ROOM 12 has received the returned package, and verified that all the requirements have been met, you will receive a return acceptance mail.

The refund will be made by check within 15/30 days, or by bank transfer if preferred. Transport costs are NOT refundable.

In no case is it possible to reject the ordered goods at the time of delivery, this circumstance will not be considered an application of the right of return, but a contractual non-fulfillment. The return can be made exclusively in the manner described above.

Room12 Of Valentina Provenzale

Via Soardi, 14 47921 Rimini
VAT IT03525150409
Mail: Info@Room12.It

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