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The Customer has the right to withdraw from the purchase contract within 14 days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, has acquired physical possession of the purchased goods (hereinafter, the "Period of Withdrawal ").

Within the Withdrawal Period, the Customer informs the selling company of his decision to exercise the right of withdrawal from the contract. In order to communicate its intention to withdraw, the Customer may alternatively:

a) use the withdrawal form attached herein under "A" (SEE THE PDF FILE), to be printed, filled in and sent by registered mail or by e-mail; or

b) submit any other explicit declaration of his decision to withdraw from the contract, also by sending a communication by registered mail or by ordinary mail to the following address:

Room12 by Valentina Provenzale

VAT number 03525150409
Via Soardi, 14 - Rimini RN
Tel. 0039 0541411718
email: INFO@ROOM12.IT

The Customer may, however, communicate his intention to withdraw from the contract by any other means that gives certainty of the origin of the declaration by the holder of the right of withdrawal, that is, by the Customer, and proof of receipt by the selling company.

The Customer will have correctly exercised his right of withdrawal, if the communication containing the withdrawal has been sent to the selling company within the aforementioned Withdrawal Period. The burden of proof relating to the exercise of the right of withdrawal lies with the Customer.

In the event that the Customer chooses to send the Withdrawal Form attached under "A" or sends an ordinary email to the aforementioned addresses, the selling company will send the Customer, without delay, a confirmation of receipt of the withdrawal exercised on a durable medium.

The Customer is not required to indicate the reasons for the withdrawal, however, in the communication of withdrawal the Customer must specify the goods that are intended to be returned and if the replacement of the goods or the refund of the same is desired.

The right of withdrawal does not apply to customers who have not purchased as "consumers": the term "consumer" means the natural person who acts for purposes unrelated to any business, commercial, craft or professional activity that may be carried out.


Reimbursement of the purchase price by the selling company

If the Customer withdraws from this contract, all payments made in favor of the selling company for the purchase of the goods, including the delivery costs of the goods, if standard, will be reimbursed. The selling company is not obliged to reimburse the additional costs deriving from the Customer's possible choice of a type of delivery other than the less expensive type of standard delivery offered by the selling company.

The repayment of the payments received will take place without delay and in any case within 14 days from the day on which the selling company is informed of the Customer's decision to withdraw from the contract; however, the selling company may withhold the refund until it has received the goods or until the Customer has shown that he has sent the goods back, whichever occurs first.

The refund will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed on other means of refund; in any case, the Customer will not bear any costs as a consequence of the refund.


In case of exercise of the right of withdrawal, the customer must return the goods to the following address:

Room12 by Valentina Provenzale

VAT number 03525150409
Via Soardi, 14 - Rimini RN

The goods must be returned without undue delay and in any case within 14 days from the day on which the customer communicated to the seller the decision to withdraw from the contract. The deadline is met if the Customer returns the goods before the expiry of the 14-day period.

The direct cost of returning the goods is charged to the customer.

The Customer is only responsible for the decrease in the value of the goods resulting from a manipulation of these different from that necessary to establish the nature, characteristics and functioning of the goods.


Pursuant to art. 59 of Legislative Decree 6 September 2005 n. 206 (the "Consumer Code"), the Customer will not be able to exercise the right of withdrawal, when the goods purchased:

- are likely to deteriorate or expire rapidly; or

- they are sealed and / or sterile and cannot be returned for hygiene or health protection reasons and have been opened after delivery; or

- are perishable if opened from their original packaging or if the guarantee seal has been removed, if any.

In all the above cases, the selling company will be able to refuse the return of the goods and deny the refund of the price paid by the customer.

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