Contact us on WhatsApp

Terms and conditions of sale

The sale of the products offered on the website is governed by the following General Conditions of Sale.

The website "" belongs to and is managed by the Italian company Room12 of Valentina Provenzale VAT number 03525150409 Via Soardi, 14 - Rimini RN


To conclude the purchase contract for one or more products offered for sale on the website, the User must complete the order form in electronic format and transmit it to Room12 di Valentina Provenzale (hereinafter also referred to as "Company seller "or even" Room12 "), electronically, following the instructions and procedure indicated on the site. The order form contains a summary of these General Conditions of Sale, information on the fundamental characteristics of the order placed by the User: information on shipping, summary of the method of payment and shipping chosen, a brief summary of the purchase with the name of the item, the code and characteristics of the product, the quantity of product purchased, the taxes applied, the shipping costs and the total order. With reference to the goods being purchased, these can be defined below as "goods", "products" and / or "items".

The purchase contract is concluded when ROOM12 has received the User's order form electronically, after verifying the correctness of the data entered, relating to the order placed and has communicated the confirmation via e-mail to the User. order. Before proceeding with the purchase of the products, the User will be asked to accept the General Conditions of Sale set out here; for this reason, the User is invited to carefully read these General Conditions of Sale, which regulate the relationship between the User and ROOM12. We therefore strongly recommend that you print them, save them or, in any case, keep them. The order form will be filed in the ROOM12 database for the period of time necessary to process orders and in any case in compliance with the terms of the law. The User can access their order form, by consulting the "My order" section on the site, in the event that the User has decided to purchase as a registered user and not as a simple guest. We recommend, in any case, to purchase the products as a "registered user" in order to be able to access the control panel of the orders referring to each registered User and to be able to check all the interactions that took place with the site The purchase, Room12 of Valentina Provenzale will take charge of the purchase order made by the User; the latter will receive communications based on the progress of the order. ROOM12 reserves the right not to process the purchase orders of Users that are incomplete or incorrect or in case of unavailability of the products. In these cases, the selling Company will promptly inform the User by ordinary email that the purchase contract has not been concluded and that Room12 di Valentina Provenzale has not followed up on the purchase order.

If the products presented on the site are no longer available or on sale at the time of the last access to the site made by the User or when sending the order form, ROOM12 will take care of communicating promptly to the User and, in any case, in the thirty (30) days following that in which the purchase order was sent, the possible unavailability of the products ordered. In case of forwarding the order form and advance payment of the total amount due, ROOM12 will reimburse the User what has already been paid, according to the timing and rules specified in the section dedicated to the Right of Withdrawal.

With the electronic transmission of the order form, the User unconditionally accepts and undertakes to observe, in relations with ROOM12, these General Conditions of Sale. If the User does not share some of the terms set out in these General Conditions of Sale, he is invited not to submit the order form for the purchase of the products offered for sale on the website By submitting the order form, the User therefore confirms that he / she knows and accepts these General Conditions of Sale, as well as the additional information contained on the website, also referred to via links, including the PRIVACY POLICY and the conditions relating to the right of withdrawal.


The User who wishes to contact the selling Company must call the landline number (+39) 0541 411718, from Monday to Friday, from 09 to 12:30 and from 16 to 19:30, excluding holidays.

For any further information, the User can contact ROOM12 at the following e-mail address:


The products on sale on the website are described and presented with the precision due to the type of product, however for the safety of consumers / users and potential Users, Valentina Provenzale's Room12: • invites Users who purchase the products to scrupulously verify the full compliance between the information indicated online and the original label affixed to the packaging of the products sent, before opening the package itself and using the products contained in the package;

• reminds Users that the images of the products shown or reproduced on the site are purely indicative and illustrative; the external appearance of the packaging of the purchased products can be changed by the manufacturer of the goods themselves and therefore the packaging containing the purchased products may be different from the packaging reproduced on the site.


The site indicates the possibility of pre-ordering (reserving) products not currently in stock, with availability based on the date indicated in the product sheet. In the same product sheet, both the overall product rate and the rate required for pre-order will be indicated.

The price of the product to be pre-ordered may vary based on the percentage requested as confirmation for the future purchase, e.g. if the product has a total cost of € 100.00, the pre-order rate can vary from 0 to 100% of the value of the product.

Once the pre-order is completed, the buyer will receive - as soon as the product is available - an invitation to complete the purchase of the pre-ordered product with the balance indicated.

The shipping of the pre-ordered products will take place as soon as they are available in the shop, in the mode selected by the buyer at the time of completing the payment for the product, among those available and indicated on the site at the time the order is sent.

Loyalty points

At we care a lot about our loyal customers, that's why we decided to implement a points collection program that rewards your loyalty. The Loyalty Points Program, valid from 15 June 2020, allows you to earn points based on the products purchased on the website

For each order you place, you can accumulate loyalty points that can be converted into vouchers that can be spent on your purchases. Each € 10.00 of expenditure allows you to acquire 1 loyalty point, worth € 1.00, with a validity of 100 days, from the time of purchase.

To take advantage of your loyalty points, a minimum purchase of € 100.00 is required.


The prices of the products offered for sale on the website are expressed in euros and include the taxes applied to that type of product, as per the attached table:

Items 22%

The amount of taxes on the products purchased appears when the user selects the product. In the event of changes in the rates, these changes may affect the final price of the items purchased without the need for notification to the User. Room12 di Valentina Provenzale reserves the right to change the purchase prices of the products at any time; however, the products will be paid by the User at the price in force at the time of sending the order form.


To pay the price of the purchased products and the related shipping costs, the User can follow one of the methods indicated in the order form. The price for the purchase of products and shipping costs, as indicated in the order form, will be charged to the User according to the times and methods of the payment method chosen by the User himself.

Bank transfer Upon credit transfer to our bank account Free of charge When you do not have or do not want to use a credit card Paypal Immediately Free When you want the goods to arrive as soon as possible Cash on delivery Immediately € 5.00 When you prefer to pay on the actual receipt of the goods * Payment method currently not available


The shipment of the products will take place within 30 days from the date on which the User has received the order confirmation from Room12 di Valentina Provenzale The User can follow the shipment of their order through the tracking number of the products provided by the courier . As soon as the courier takes charge of the order, the User will receive a shipping confirmation email which will indicate the order tracking number. Shipments to Italy will be processed using the GLS or SDA courier. The courier delivers from Monday to Friday during office hours and it will not be possible to fix deliveries by appointment.


The indication of the order fulfillment time is not binding for Valentina Provenzale's Room12 but absolutely indicative, therefore there may be cases where the order fulfillment time indicated on the site is postponed for technical and logistical needs.


The risk of loss or damage to the products is transferred to the User only when the latter, or a third party designated by him and other than the courier, physically enters into possession of the goods.


For any further information on the shipment of the products, the User can contact Valentina Provenzale's Room12 at the landline number 0541 411718, from Monday to Friday, from 09.00 to 12.30 and from 16.00 to 19.30, excluding holidays, or he can write a mail to the following email address In case of problems in the shipment of the purchased products, Valentina Provenzale's Room12 will take care of contacting the User directly.


The General Conditions of Sale are governed by Italian law and in particular by the Delegated Decree n.70 / 2003 ITA dictated on electronic commerce, in the Italian domestic market. Any dispute relating to the purchase of products will be devolved to the exclusive jurisdiction of the Italian courts. By accepting these General Conditions of Sale, the User therefore expressly accepts to renounce the jurisdiction of the judge of his residence or domicile.


In the event that the recipient of the products is unknown or the address entered in the order form is incorrect, the products will be returned by the courier to the selling company.

Following the receipt and acceptance of the products by Valentina Provenzale's Room12, this will contact the User to resend the products. On the second unsuccessful attempt to deliver the products, Room12 di Valentina Provenzale reserves the right to unilaterally proceed with the refund of any amount paid by the User without, therefore, being required to further send the products.


In the event that the products have not been collected by the User at the courier's office or at the delivery point indicated by the User in the agreed terms, Valentina Provenzale's Room12 or the courier will contact the User to proceed with a new sending. of the products. On the second unsuccessful attempt to deliver the products or in the event that the User does not activate at the courier for the collection of the same and, in any case, in all cases where the products have not been delivered for reasons not attributable to Room12 of Valentina Provenzale this cannot be held responsible for the non-delivery or the non-collection of the products and will therefore not be required to return the amount paid by the User for the purchase of the products or to send them again.


At all stages of accessing the site, consulting, filling in the forms, executing the order, delivering the products or any other service, Valentina Provenzale's Room12 assumes only the obligations set forth herein. Room12 di Valentina Provenzale therefore declines all responsibility for the inconveniences or damages deriving from the use of the Internet and / or from unsecured or insecure connections. In particular, all unexpected events and / or damages occurred to the User relating to the connection used, external intrusions or computer viruses will in no way be attributed to Room12 di Valentina Provenzale. Similarly, all unexpected events and / or damages occurred to the User due to due to "force majeure" exempts Valentina Provenzale's Room12 from any liability.


All products on sale on the website are covered by a legal guarantee of conformity recognized by the manufacturer. The legal guarantee of the product lasts 1 (one) year from the delivery of the goods and must be enforced by the User, under penalty of forfeiture, within 2 (two) months from the discovery of the defect. The User can assert his rights regarding product warranty by contacting Room12 di Valentina Provenzale directly at the following address:


All elements on the site, visual or sound, including the technology that supports them, are protected by copyright, trademarks or patents: these elements are the exclusive property of Room12 di Valentina Provenzale.


The User has the right to withdraw from the purchase contract of the products without having to provide any reason and without incurring costs other than those provided for in the following paragraphs, within the term of 10 (ten) calendar days ("Withdrawal Period") .

The Withdrawal Period ends 15 days after: a) in the case of an order relating to a single product, the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the product itself;

b) in the case of an order relating to multiple products with separate deliveries, the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the last product.

To exercise the right of withdrawal, the User must inform ROOM12, before the Withdrawal Period expires, of his decision to withdraw. To this end, the User may submit an explicit declaration of his decision to withdraw from the contract ("Withdrawal Statement").

The User has exercised his right of withdrawal within the Withdrawal Period, if the communication relating to the exercise of the right of withdrawal is sent before the expiry of the Withdrawal Period. In the event that the User uses the Withdrawal Declaration, the User is invited to indicate in the Withdrawal Declaration the order number, the product (s) for which he / she intends to exercise the right to withdrawal and its address.

Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period is incumbent on the User, it is in the interest of the User to make use of a durable medium when communicating its withdrawal to ROOM12. The Withdrawal Declaration must be sent to the following address

New Account Register

Already have an account?
Log in instead Or Reset password